Parcom and the Belgian investment fund KeBeK Private Equity have reached an agreement on the acquisition of Yource. Parcom will hereby become the majority shareholder of the company, while the management team and KeBeK will remain shareholders in the new combination.
Yource is the market leader in customer contact within the Benelux. Due to its unique combination of services including recruitment, insourcing, outsourcing, nearshoring and offshoring, Yource can serve organizations in their total customer contact value chain. Yource does this in 5 countries with more than 9,000 employees. In recent years, Yource has expanded into a group with a turnover that will reach 170 million euros this year. This has been achieved both with organic growth and through acquisitions in Belgium, the Netherlands and Bulgaria.
Willem-Jan Merckel, Partner at Parcom: “Yource has a strong management team with a clear vision and focus on the further development of people and technology. Yource has grown tremendously over the years and Parcom wants to help realize its further ambitions. We look forward to actively supporting the dedicated management team in this.”
Yource acquires Cendris from PostNL
At the same time, Yource has reached an agreement with PostNL about the acquisition of Cendris. Cendris is a specialist in customer contact with 3,000 employees at more than 10 locations. Cendris works for a variety of clients and appealing brands, including PostNL.
Robin Jansen, CEO of Yource: “With the arrival of Parcom and the strengthening of its position in the customer contact sector, Yource is not only improving its position as market leader in the Benelux, but has also created more room for broad investments to improve its general services and increase innovation in technology.”
Gert Van Huffel, Managing Partner at KeBeK Private Equity: “The addition of Cendris to Yource is a new milestone that we are achieving in the expansion of the group in the Benelux. As KeBeK, we are pleased that we, together with Parcom and management can continue to work on Yource’s further growth plan.”
Yource is the market leader in customer contact within the Benelux. Due to its unique combination of services including recruitment, insourcing, outsourcing, nearshoring and offshoring, Yource can provide organizations with their total customer contact value chain. Yource does this in 5 countries with more than 9,000 employees with a turnover that will reach 170 million euros this year.
KeBeK is an independent Belgian investment fund that participates in solid, medium-sized companies with identifiable potential for further value creation. KeBeK actively supports the management team of its participations in the implementation of the jointly determined corporate strategy. KeBeK’s financial resources are provided by leading institutional investors, family offices, and successful entrepreneurs.